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Do you have questions
about your order, shipping, payment or about Nemosstores.com?
We've answered some of the most commonly asked questions
below. If you can't find the answer you need, please
contact customerservice@nemosstores.com.
We'll respond within 24 hours.
Orders
How long does it take to receive my order?
Will you send an order confirmation?
Why was my order cancelled?
Shipping
How much do you charge for shipping?
Do you ship overseas?
Do you ship to Canada?
Company
Can you send me a catalog?
Payment
What forms of payment do you accept?
Is it safe to use my credit card?
When is my credit card charged?
Miscellaneous
What's your return policy?
Can I return or exchange a
product I purchased?
Who do I call for technical support for the products
I buy?
Do you offer Gift Wrap?
How
long does it take to receive my order?
You'll find more information about shipping times
on our shipping rates
page. For your convenience, we offer two different
delivery options: standard and 2nd day.
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Will
you send an order confirmation?
We'll send you an order confirmation letter via
e-mail. It includes your order number, and confirms
the shipping information you provided us. The e-mail
also lists each product you ordered and the price.
If you have
questions about your order confirmation, or if you
don't receive an order confirmation within 24 hours,
contact customerservice@nemosstores.com.
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Why
was my order cancelled?
On
very rare occasions an item may be backordered.
Nemos makes every attempt to ship backordered item(s)
within 30 days. If we can't fulfill your order within
the 30 day period, we'll cancel your order and notify
you by e-mail.
On rare occasions,
we cancel customer orders.
- For your
protection, we require that the billing address
you use at Nemosstores.com matches the billing
address on your credit card. If your credit card
issuer can't verify your billing address, we cancel
your order for security reasons.
- You contacted
Nemosstores.com and requested to cancel the order.
- The product
you ordered
is out of stock and we cannot ascertain a reasonable shipping date.
We send a cancellation
notice to the e-mail address you used when you placed
the order. Nemosstores.com won't bill you for the
cancelled item(s).
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How
much do you charge for shipping?
Shipping charges aren't included in the product
price. We calculate our rates per shipment, based
on total cost. For more information about the variety
of shipping options we offer, please go to our shipping information
page.
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Do
you ship overseas?
In addition to the contiguous United States, we
ship to Hawaii, Alaska, The U.S. Virgin Islands,
Puerto Rico, Guam, P.O. Boxes and APO/FPO addresses.
Please see our shipping information
page for more information on shipping to these locations.
Right now,
we're unable to ship outside the United States and
its territories. We hope to offer international
shipping soon.
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Do
you ship to Canada?
Right now, we don't ship to Canada. We hope to offer
expanded shipping options that include Canada in
the future.
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Can
you send me a catalog?
Our Web site is our catalog. We don't
distribute a paper catalog. This way, we can offer
popular products at consistently low prices.
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What
forms of payment do you accept?
We accept MasterCard, Visa, American Express and
Discover. We don't accept checks or money orders.
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Is
it safe to use my credit card?
Yes! With state-of-the art encryption technology,
shopping with your credit card at Nemosstores.com
is safe and private. We use Secure Server and Verisign
encryption technology. Find out more
about our privacy
policy.
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When
is my credit card charged?
We charge your credit card when we ship the item.
If we have to ship items in your order separately,
more than one charge may show up on your card. When
you place your order, we pre-authorize your credit
card to make sure the funds are available. Please
note: if you use a debit card, the pre-authorization
may look like a debit on your account. We won't
actually debit your account until we ship your order.
If we have to cancel your order, the amount of time
it takes to remove the authorization depends on
the financial institution that issues your card.
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What's
your return policy?
We want you to be 100% satisfied with your purchase
at Nemosstores.com. You can read more about our
policy on our Return
Policy page
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Who
do I call for technical support for the products
I buy?
For technical questions about the product you
purchased, please call the manufacturer directly.
Usually, you'll find contact information on the
product package.
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Do
you offer Gift Wrap?
Gift Wrap is coming soon! Watch for this service
in the next few months.
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If you have
further questions about Nemos, please e-mail us.
The address is: customerservice@nemosstores.com.
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