- Operating
System (e.g. Windows 95, Windows 98, NT, MacOS,
etc.)
- Browser
type and version (e.g. Netscape Communicator
4.7, Internet Explorer 5.01, WebTV, etc.)
- Name
of your Internet Service Provider (ISP) (e.g.
AOL, Verio.net, Uunet, etc.)
Please
include any system or error messages that appeared,
and a detailed description of the problem you experienced.
This information will allow us to reproduce and
solve the problem.
How
and when will I receive order and/or shipping
confirmation?
We'll e-mail you
confirming your order as soon as we receive it.
Save the e-mail, because it includes an order number.
We'll also e-mail confirmation of your shipment
as soon as your package leaves our fulfillment center.
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I
didn't receive an order and/or shipping confirmation.
If you don't
receive an order confirmation within 24 hours,
contact customerservice@nemosstores.com.
We don't send shipping confirmation e-mails until
your order leaves the fulfillment center.
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My order is damaged.
We want you to be 100% satisfied with
your purchase at Nemos. If you're unhappy with
the product you purchased for any reason, return
it to any Nemos store or to our warehouse within
30 days of the delivery date for a prompt refund.
Find out more by reading our return policy.
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My order is incorrect.
We want you to be 100% satisfied with
your purchase at Nemos. If you're unhappy with
the product you purchased for any reason, return
or exchange it within 30 days of the delivery
date for a prompt refund. If we shipped you the
wrong product, we will refund the shipping charges.
Find out more by reading our return policy.
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I
only received part of my order.
We make every effort to ship your entire
order at the same time. But if some products are
backordered, we don't want to hold up your entire
order. We send you the in-stock products right
away. We ship the backordered products as soon
as they arrive. We'll send you an e-mail confirmation
for each package that leaves our warehouse.
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Why
is my order backordered, and when can I expect
shipment?
Because the
popular products at Nemos sell so quickly, we
occasionally run out. If this happens, we'll notify
you with an estimated ship date and we'll follow
up with a progress report. We make every effort
to send you the products you want in a reasonable
amount of time.
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I want to return part or all of my order.
We want you
to be 100% satisfied with your purchase at Nemos.
If you're unhappy with the product you purchased
for any reason, return or exchange it within 30
days of the delivery date to a Nemos store or
to our warehouse for a prompt refund. Read our
return policy for
specific instructions.
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